Delivery
Your order will be fulfilled within a reasonable time of the date of the Despatch Confirmation, unless there are exceptional circumstances. See Delivery page for usual delivery times.
a) The Products will be at your risk from the time of delivery.
b) The title of goods supplied and the equitable ownership shall remain with us the seller until full payment has been received by us for all monies due in respect of the goods supplied including delivery charges.
Returns
a) Statutory 'Cooling Off' Period - if you have cancelled the Contract between us within the 7 working days cooling-off period (see clause 5.a above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, we will refund the price of the Product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
b) Shortages - if you receive an incomplete delivery, you must notify us by email or phone within 3 working days of receipt of the delivery. We will investigate and respond to you within 3 working days of your notification.
c) Defective product - if equipment doesn't work ('dead on arrival') or if you consider the product to be defective, you must notify us by email or phone within 3 working days of receipt of the delivery. (For periods greater than 30 days we may ask to contact the manufacturer directly). We will arrange collection from you, and arrange for a replacement Product to be despatched within 5 working days of collection. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and a reasonable cost incurred by you in returning the item to us.
d) Wrong Product(s) delivered - you must notify us by email or phone within 3 working days of receipt of the delivery. We will arrange for the collection of the product, and for the correct Product to be despatched, as originally ordered within 5 working days of collection. Alternatively, you may choose to take a refund and place a new order on the website.
e) Damaged Product - you must notify us by email or phone within 3 working days of receipt of the delivery. We will arrange for the collection of the product, then examine the returned Product and will notify you of your replacement via e-mail within 5 working days of collection.
f) We will usually refund any money received from you using the same method originally used by you to pay for your purchase.